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Coronavirus Update:

Important information about the coronavirus (COVID-19)

The NHS and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.


The latest information on symptoms of Coronovirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on


NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.


Use this service if:

  • you think you might have coronavirus;
  • in the last 14 days you've been to a country or area with a high risk of coronavirus;
  • you've been in close contact with someone with coronavirus.Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.
Please note that our phone lines are open Mon-Fri 8am to 6:30 pm.
Reception starts booking on-the-day urgent appointments from 8am.
Patient Partner is now LIVE, giving patient 24/7 access to our automated service.   
Please download NHS App for ease of access to online service:



Privacy Policy

Dear Patient, Your privacy is important to Chadwell Heath Surgery and we take our responsibility regarding the security of your personal information very seriously. We are committed to protecting your personal information and to being transparent about the information we are collecting about you and what we do with it. To reflect the newest changes in data protection law, and our commitment to transparency, we have updated our Privacy Policy. We understand that making visits to the Practice is a great deal of trust on your part and this trust is very important to us. If you'd like to find out more, take a look at our Privacy Policy

You can also view our detailed Privacy Policy.

Patient Partner is now LIVE. Please note that you can now use our automated service to book, cancel and check your appointments 24/7. You are able to book on the day emergencies using our automated line after 12 am the night before.

 Practice Leaflet:  PRACTICE LEAFLET 19/20

Please use the Hub Services, Walk In Centre's and the 111 Service depending on the urgency of your need. Please choose well and attend the relevant locations. All details are below.

Walk-in centres

Loxford polyclinic is at 417 Ilford Lane, Ilford IG1 2SN; tel 020 8822 3800. It is open 8am - 8pm, 7 days a week.

Barking Community Hospital Walk-in Centre, at Upney Lane, Barking IG11 9LX; tel:020 8924 6262. It is open 7am - 10pm weekdays; 9am-10pm weekends and bank holidays; closed 25 December.

Harold Wood polyclinic is at The Drive (off Gubbins Lane), Harold Wood, RM3 0AR; tel 01708 792000. It is open from 8am – 8pm every day of the year (including weekends and all public holidays).

Need to see a doctor in the evening or at the weekend?

CALL: 020 3770 1888

The appointment lines are open at the following times:

2-9 PM Monday-Friday

9-5 PM Weekends and Bank Holidays

Appointments will be made at one of the GP Hub Services at the following times:

6:30-10 PM Monday-Friday

Saturday 9-5 Pm. Sunday 9-1 PM (Outside these hours please call 111)


Pharmacy opening hours - Bank Holiday

Dear Patients, 
Chadwell Heath Surgery is now active with the new messaging service called MJog. You can download the FREE APP ' M JOG MESSENGER' from your smart phone or android for more efficient management of your appointment times and dates. Please ensure that you have provided us with your most recent contact number and email address. Please note that one contact number should be allocated to per patient.   
Please visit: for further information. 


We would like to inform out patients that we are in arrangements of changing our TELEPHONE SYSTEMS. These changes will be to improve our patient telephone access services. We would like to apologise for any inconvenience caused and sincerely thank you for your continuous co-operation and patience.


From now on, wherever you see our QR Contact Code (as shown below) take a snap of it from your QR Reader App on your Smart/Android Phone; and save us as a contact on your mobile phone. You can then have our Contact details saved onto your phone and have access to our surgery website from a touch of a button. Visit your app store now and download this free app and get snapping.


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Online Services

Convenience doesn’t stop there and you can now access a number of services online. Ordering a repeat prescription or sending us your comments are both just a click away. And if you’re not yet registered with us you can download the necessary forms here too.

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If your GP does not have an accurate record of your name and address then your GP or hospital may not be able to contact you with important information about your health. Please read the attachment below for further information.

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Weekend Appointments

For further information on the new  London Borough of Redbridge Weekend GP Appointment Hub Click Here.


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Named GP

In accordance with the current government and our NHS contract all patients who are on the practice list prior to 1st April 2015 will be given a named accountable GP by 30th June 2015.

Newly registered patients after 1st April 2014 will be allocated a named GP on registration or within 21 days of registration and having their new patient checks.

AFTER 30th JUNE 2015

You will have been allocated a named accountable GP who will be responsible for your overall care this will either be Dr D Kana, Dr V Salam, Dr S Azeem and Dr S Raza (you can book appointments with any GP). 

If you have a preference as to which GP you are allocated, the practice will make reasonable efforts to accommodate your request. If you wish to know which GP has been allocated to you, please ask reception at your next visit. 

Please do not telephone the practice for this information, our phone lines are very busy and primarily are for patients with urgent needs.

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 PLE Meetings 2019/20

Please note that on some Wednesdays, GPs and nursing staff have to attend borough wide protected learning event. On these days you might find limited services available at the practice. upcoming dates for this year's PLE are:

  • Wed, 18th Dec 2019.
  • Wed, 15th Jan 2020.
  • Wed, 19th Feb 2020..



Chadwell Heath Surgery does not convert the first Private Prescription into a NHS Prescription. All patients who are given a private prescription by a Consultant would need to buy the medication directly from the Pharmacy.


However, if the medication is to be continued after the first prescription, your GP would then offer a follow up review and add the medication onto your Acute Medication List accordingly.


(Site updated 13/03/2020)
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