• Book an appointment online with Patient Access via the link at the top of this page
• Use an eConsult form to request an appointment. We will respond by the end of the next working day or sooner when we are open. We are open Monday to Friday, 08:00 to 18:30
• Phone us Monday to Friday, 08:00 to 18:30 
• Visit the surgery and speak with a receptionist. 
• Phone the surgery from 18:30 the night before to use our patient partner option to book in appointments for the next working day 
• Use the NHS App to book a screening test or vaccination.

All afternoon sessions are by pre-booked appointments only, these appointments can be made in person, online or by telephone.

We have specific appointment slots available for on the day bookings as an emergency, only in the mornings.

All receptionists will take information regarding the symptoms and cross check with a doctor when needed. 

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor.

Practice nurses are qualified to deal with many ailments and you may be seen more quickly.

They also run many of our specialist clinics.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

If you need help when we are closed

Outside of normal surgery hours emergency GP cover can be obtained by calling 0203 770 1888. Click here for further information.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would
  prefer to respond
• If you would prefer to consult with the doctor or nurse by phone, face-to-face,
  by video call or by text or email
• If you need an interpreter
• If you have any other access or communication needs

Our Practice is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of every-one is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend.

On occasions you may prefer a formal chaperone to be present.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

If you wish to have a member of the Practice staff present during your consultation please mention this to our Reception Staff when booking your appointment, or to the doctor at your consultation, and it will be arranged.  

Extended Hours Access at the Surgery

Chadwell Heath Surgery currently offers extended hours access to all our patients from 08:00 – 13:00 every Saturday.

As per NHS England guidelines, a new enhanced access model of care is to be delivered by the Primary Care Networks (PCN) from 1st October 2022. This model is designed to ensure that GP practices can offer enhanced access to patients outside of core hours i.e. 08:00 – 18:30 including evenings and on Saturdays. 

Enhanced Access Service - Seven Kings GP Alliance

Chadwell Heath Surgery is part of Seven Kings GP Alliance which is a PCN consisting of eight member practices within Redbridge. As a PCN, we have been working tirelessly to develop a model specifically tailored to the needs of our patients, with aview to delivera high standard of care which is conveniently and consistently available to all our patients.

Our aim is to provide convenient access to GP services outside of core practice hours whilst reducing any health inequalities our patients may be experiencing.

We have been consulting with patients to ensure that plans being proposed meet their needs as we are sincerely aiming for a patient centred model. Details of the proposal are as follows:

Timing:

Monday to Friday: 18:30-20:00

Saturday: 09:00-17:00

Location:

Seven Kings Health Centre-Main Site

The Palms Medical Centre- 1 Saturday each month (TBC)

Clinicians:

The model being proposed will see services being provided by a diverse team of clinicians including but not limited to GP’s, nurses, HCA’s, clinical pharmacists and first contact physiotherapists.

Appointments:

Appointments will be bookable consultations available up to 2 weeks in advance and will be delivered via different modes i.e. a mix of face to face, telephone and online appointments. This is to make sure that the extended access service is accessible to all.

We eagerly welcome any feedback or suggestions. Please email any comments to: 

nelondonicb.sevenkingsgpalliance@nhs.net

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Complete our SMS Reminder Form

We undertake the teaching and training of health care professionals and occasionally you may be asked if a student or trainee can sit in on your consultation.

Trainee health care professionals are bound by the same strict confidentiality codes as our full-time staff but you are of course perfectly within your rights to decline.